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We aim to be open and honest with you at all times. If for any reason you are unhappy with any aspect of your care, please let any member of the team know in person as soon as possible.
We aim to resolve any problems quickly and effectively.
Here is how you can contact us to tell us about your situation , problem or concern,
In Person
Usually the best way to resolve any problem. Please tell us in person immediately or give our reception team a call to arrange an appointment and let us know about your concerns.
By Phone
Please call 01625 583 311 and ask to speak to our Complaints Manager Lisa Harrison
By Letter
Complaints Manager,
Alderley Dental
8, West Street
Alderley Edge
Cheshire
SK9 7EG
By E-mail to
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Please be aware that e-mail is not 100% foolproof. If you have not received a reply acknowledging your e-mail within 2 business days please contact us by one of the other means above.
Here is what we will do
We will acknowledge your complaint within 2 working days, investigate it fully, report back to you with the outcome and any proposed actions within 10 working days
In the unlikely event that we are unable to resolve a complaint directly you can contact the following organisations
A complaint about Private Treatment
The Private Dental Complaints Service which was independently set up by the General Dental Council to look to resolve complaints on behalf of patients.
Please click here to access their website www.dentalcomplaints.org.uk
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