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01625 583 311

Complaints Procedure

We aim to be open and honest with you at all times. If for any reason you are unhappy with any aspect of your care, please let any member of the team know in person as soon as possible.

We aim to resolve any problems quickly and effectively.

Here is how you can contact us to tell us about your situation , problem or concern,

In Person

Usually the best way to resolve any problem. Please tell us in person immediately or give our reception team a call to arrange an appointment and let us know about your concerns.

By Phone

Please call 01625 583 311 and ask to speak to our Complaints Manager Lisa Harrison

By Letter

Complaints Manager,
Alderley Dental
8, West Street
Alderley Edge

Cheshire

SK9 7EG

By E-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please be aware that e-mail is not 100% foolproof. If you have not received a reply acknowledging your e-mail within 2 business days please contact us by one of the other means above.

Here is what we will do

We will acknowledge your complaint within 2 working days, investigate it fully, report back to you with the outcome and any proposed actions within 10 working days

In the unlikely event that we are unable to resolve a complaint directly you can contact the following organisations

A complaint about Private Treatment

The Private Dental Complaints Service which was independently set up by the General Dental Council to look to resolve complaints on behalf of patients.

Please click here to access their website www.dentalcomplaints.org.uk